How can we help?



Do I Need To Have An Account To Order?

No, you can also place an order as a guest. But, there are some perks if you have an account with us:

  • Quick checkout process
  • Easily view your order status and order history
  • Receive updates detailing our new releases and special promotions
How Can I Contact You?

We would love to hear from you, contact us on:

What Payment Methods Can You Use?

We accept major credit cards (VISA, Mastercard, Discover, AMEX, Diners, Shop, Apple Pay) and PayPal payments.

How Secure Is My Online Order?

When purchasing online using your credit card, all of your information is entered into a secure web page. Your information is then encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.

Are There Any Exchange Rates?

All of our transactions are based on US Dollars. If your credit card is based in another currency, your order total will be calculated in accordance with the daily exchange rate of the date your card issuer processes the transaction.

The Size Of My Shoes Doesn'T Fit?

If you encounter any size issues during this process, please don't hesitate to contact our customer support team. We will support the best solution of return for you. Please email us and leave your details issues and the order information about the shoes. You will get a reply within 24 hours.

I Received A Pair Of Wrong Shoes?

Hi, sorry to hear it. If you meet such issue about wrong shoes you received, feel free to email us: and get our customer service in time. We suggest that you can following the step to let us know the issues better:
1). Please leave your order information.
2). Please take the photos of the items you received.
After getting your information, we will give you a solution about our arrangement.

The Package I Received Was Not Complete?

If you meet any issues about the missed item, please contact us to double-check.
1). Send us your order information and the package & all items you received.
Then we will double-check the issues and provide you with a corresponding solution.

There may be two cases:
The first case: We have divided your items into multiple package to be shipped out to you. Then we are going to check all packages and keep updated for you!
The second case: We may miss to put some items into your package. We will reissue a new package for you after confirming the shipping information and missed items.

Why Haven't I Received a Reply After Contacting Your Customer Email?

Thank you for contacting our customer email.
We value each customer's inquiry and strive to provide prompt and effective responses.

Here are some possible reasons why you haven't received a reply and the corresponding solutions:


- Please ensure that your email was not flagged as spam and check your spam folder.
- Sometimes emails can be filtered or blocked, causing them to not reach the recipient's inbox. If possible, add our email address to your contacts or whitelist.


- In some cases, there may be technical glitches or delays in the email system, causing issues during the delivery process.
- If you haven't received a reply after a certain period, please be patient and ensure that your email system is functioning properly.


- Make sure you provide sufficient, clear, and detailed information in your email so that we can understand and respond to your question or request.
- Include as many relevant details as possible, such as order numbers, contact information, or any other pertinent information to assist us in helping you better.


- Our customer support team may have working hour limitations or operate in different time zones. If you sent the email during non-working hours, it may result in a delay in response.
- Please review our working hours and send the email during those times for a faster response.

If you still haven't received a reply, please resend the email or try contacting us through alternative methods.
We apologize for any inconvenience caused and assure you that we will attend to your request and respond to your email as soon as possible.
Thank you for your support and patience!


Can I Change My Shipping Address After Placing An Order?

We understand that sometimes, our customers may need to modify their addresses after they have placed an order with us.
In most case, we can assist you to change your shpping address to a new one. However, we suggest that you can contact our customer service, e.g. via email address to confirm if the address of the package can be changed. Email us:

How Long Does Shipping Take?

The delivery time is based on the shipping option that you have chosen. Once the order has shipped, we will email your tracking information on the next day as tracking information generally becomes available 24 hours after we have shipped the order.

Get in touch

Have questions about your order, or a general enquiry?